Who we are

Everything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.

Whatever you aspire to, at BMW TechWorks Romania we live and breathe software and we offer a wide variety of departments and fields where you can share your professional passion with us. By delivering software all the way from the idea to the final product, we lead BMW into the future of digitalization and mobility. And this also means:

We search for excellence

We get involved

We keep it simple

We share trust

Join BMW TechWorks on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams.

What awaits you

Create setups for our markets on Genesys Cloud by using internal add-ons
Deep understanding of its various components, reporting and data handling
Knowledge of APIs
Depp understanding in call flows (including advances flows)
Good Understanding and configuring of Workforce Management, Quality Manager and Companies
Connecting CCT and CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections
Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsApp, Line)
Interact with central departments, the vendor and steer the support provider
Escalation management
Working on improvements
Alignment with the product owner
Collaboration Skills: Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)

What should you bring along

Bachelor’s degree in Computer Science, Software Engineering, or a related field
English : Very good on a professional level, both written and spoken
3 years Genesys Cloud experience
In-depth knowledge of the architecture and functionality of Genesys Cloud Contact Center solutions
Experience developing and customizing Genesys Cloud Architect flows (call flows, IVR)
Proficient in using Genesys Cloud APIs for integration and automation
Familiarity with Genesys Cloud Workforce Engagement Management (WEM) modules
Strong skills in JavaScript/Node.js for developing microservices and serverless functions
Experience with real-time data integration
Proficient in cloud platforms (e.g., AWS, Azure) for hosting and scaling contact center components
Development of bots and chatbots
Understanding of contact center processes and KPIs (e.g., routing, queue management, reporting)
Experience with CTI (Computer Telephony Integration) and SIP-based systems
Knowledge of multichannel communication (voice, chat, email, social media)
Ability to extract and visualize data from Genesys Cloud reports and analytics
Experience using BI tools and databases for analyzing contact center metrics
Good understanding of data protection and cloud security topics

What do we offer?

Challenging projects with which we are shaping the mobility of tomorrow.

Great team spirit within an international team

State-of-the-art global IT landscape and processes

100% implementation of the Agile Working Model methodology

Wide range of personal & professional development opportunities

High level of job security

Work-Life-Balance and flexible working hours.

Dynamic and highly-motivating work environment

Preferred skills

Analytical thinking and structured problem-solving approach
Team-oriented with strong communication skills
High willingness to learn and adapt to new technologies
Scaling / sizing and design of Genesys Cloud environments

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Platform Engineer with Genesys