Who we are

Everything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.

Whatever you aspire to, at BMW TechWorks Romania we live and breathe software and we offer a wide variety of departments and fields where you can share your professional passion with us. By delivering software all the way from the idea to the final product, we lead BMW into the future of digitalization and mobility. And this also means:

We search for excellence

We get involved

We keep it simple

We share trust

Join BMW TechWorks on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams.

What awaits you

Create setups for our markets on Genesys Cloud by using internal add-ons.
Deep understanding of its various components, reporting and data handling
Knowledge of APIs
Depp understanding in call flows (including advances flows)
Good Understanding and configuring of Workforce Management, Quality Manager and Companies
Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections
Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsApp, Line)
Interact with central and local departments and the vendor
Request, Problem and Change Management
Escalation management skills and working on improvements
Alignment with the product owner
Ability to adjust to dynamic project requirements
Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)

What should you bring along

Bachelor's degree in Computer Science, Software Engineering, or a related field
Fast learner with an ability to dive deeply into technical topics and solve them
Ability to explain highly technical solutions in “normal” language to customers
Good documentation skills
Able to work under high pressure
Collaborative and social team player
Experience in working in an Agile environment using Jira, confluence and additional tools
Ability to work in a dynamic international environment with team members in multiple countries and customers around the world
Good understanding of data protection and cloud security topics
Excellent English verbal and written skills
German: Able to understand written and spoken communication

What do we offer?

Challenging projects with which we are shaping the mobility of tomorrow.

Great team spirit within an international team

State-of-the-art global IT landscape and processes

100% implementation of the Agile Working Model methodology

Wide range of personal & professional development opportunities

High level of job security

Work-Life-Balance and flexible working hours.

Dynamic and highly-motivating work environment

Preferred skills

Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and Outbound
Ideally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systems
Rest-APIs (including MS SQL and C#)
CRM System API knowledge
Scaling / sizing and design of Genesys Cloud environments
Good understanding of data protection and cloud security topics

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DevOps Consultant with Genesys